Window Clerk-Level 5 (2320-01)

Function

Performs a variety of services at a public window of a post office or post office branch or station. As a representative of the Postal Service, maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures commonly used.

Description of Work

See Handbook EL-201 (P- 1), Standard Position Descriptions, for the occupation code given above.

Proficiency Requirements

1. General

Applicants must have demonstrated to a sufficient degree the following skills, abilities, and knowledge to assure adequate performance in the position:

B-6. Ability to use reference materials and manuals.

B-9. Safety in performance of duties common to the position.

B-b. Ability to maintain records and prepare reports.

B-14. Ability to interpret instructions, specifications, etc.

B-53. Ability to work with others.

2. Special

Applicants must have:

a. General familiarity with postal regulations and procedures commonly used in processing mail undelivered, as addressed.

b. Ability to learn to operate mimeograph type machines and to perform routine maintenance tasks.

c. Ability to perform basic arithmetic computations.

Examination Requirements

Applicants must meet, or have met, the competitive requirements for assignment to clerk positions.

Additional Provisions

Incumbents of these positions may serve as representatives of the Postal Service to the public. Therefore, it is essential that they present a neat appearance and have demonstrated the ability to maintain pleasant and effective working relations with customers.

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