Table of Contents
UNITED STATES POSTAL SYSTEMS
COLONIAL TIMES
CONTINENTAL CONGRESS
THE POST OFFICE DEPARTMENT
THE POSTAL ROLE IN U.S DEVELOPMENT
PONY EXPRESS
RAILWAY MAIL SERVICE
CONFEDERATE POSTAL SERVICE
FREE CITY DELIVERY
RURAL FREE DELIVERY
PARCEL POST
POSTAL SAVINGS SYSTEM
AIRMAIL
MISSILE MAIL
ZIP CODE
POSTAL REFORM
POSTAL REORGANIZATION ACT
UNITED STATES POSTAL SERVICE
POSTAL MECHANIZATION/EARLY AUTOMATION
ZIP+4
THE AGE OF AUTOMATION
COMPETITION AND CHANGE
MULE MAIL
RATES
HOW RATES ARE SET
POSTAL RATE COMMISSION
STAMPS
CITIZENS' STAMP ADVISORY COMMITTEE
THE FIRST COMMEMORATIVE STAMPS
COLONIAL TIMES
In early colonial times, correspondents depended
on friends, merchants, and Native Americans to carry messages
between the colonies. However, most correspondence ran between
the colonists and England, their mother country. It was largely
to handle this mail that, in 1633, the first official notice of
a postal service in the colonies appeared. The General Court of
Massachusetts designated Richard Fairbanks' tavern in Boston as
the official repository of mail brought from or sent overseas,
in line with the practice in England and other nations to use
coffee houses and taverns as mail drops.
Local authorities operated post routes within the colonies.
Then, in 1673, Governor Francis Lovelace of New York set up a
monthly post between New York and Boston. The service was of short
duration, but the post rider's trail became known as the Old Boston
Post Road, part of today's U.S. Route 1.
William Penn established Pennsylvania's first post office
in 1683. In the South, private messengers, usually slaves, connected
the huge plantations; a hogshead of tobacco was the penalty for
failing to relay mail to the next plantation.
Central postal organization came to the colonies only after
1691 when Thomas Neale received a 21-year grant from the British
Crown for a North American postal service. Neale never visited
America. Instead, he appointed Governor Andrew Hamilton of New
Jersey as his Deputy Postmaster General. Neale's franchise cost
him only 80 cents a year but was no bargain; he died heavily in
debt, in 1633, after assigning his interests in America to Andrew
Hamilton and another Englishman, R. West.
In 1707, the British Government bought the rights to the North
American postal service from West and the widow of Andrew Hamilton.
It then appointed John Hamilton, Andrew's son, as Deputy Postmaster
General of America. He served until 1721 when he was succeeded
by John Lloyd of Charleston, South Carolina.
In 1730, Alexander Spotswood, a former lieutenant governor
of Virginia, became Deputy Postmaster General for America. His
most notable achievement probably was the appointment of Benjamin
Franklin as postmaster of Philadelphia in 1737. Franklin was only
31 years old at the time, the struggling printer and publisher
of The Pennsylvania Gazette. Later he would become one
of the most popular men of his age.
Two other Virginians succeeded Spotswood: Head Lynch in 1733
and Elliot Benger in 1743. When Benger died in 1753, Franklin
and William Hunter, postmaster of Williamsburg, Virginia, were
appointed by the Crown as Joint Postmaster- General for the colonies.
Hunter died in 1761, and John Foxcroft of New York succeeded him,
serving until the outbreak of the Revolution.
During his time as a Joint Postmaster General for the Crown,
Franklin effected many important and lasting improvements in the
colonial posts. He immediately began to reorganize the service,
setting out on a long tour to inspect post offices in the North
and others as far south as Virginia. New surveys were made, milestones
were placed on principal roads, and new and shorter routes laid
out. For the first time, post riders carried mail at night between
Philadelphia and New York, with the travel time shortened by at
least half.
In 1760, Franklin reported a surplus to the British Postmaster
General -- a first for the postal service in North America. When
Franklin left office, post roads operated from Maine to Florida
and from New York to Canada, and mail between the colonies and
the mother country operated on a regular schedule, with posted
times. In addition, to regulate post offices and audit accounts,
the position of surveyor was created in 1772; this is considered
the precursor of today's Postal Inspection Service.
By 1774, however, the colonists viewed the royal post office
with suspicion. Franklin was dismissed by the Crown for actions
sympathetic to the cause of the colonies. Shortly after, William
Goddard, a printer and newspaper publisher (whose father had been
postmaster of New London, Connecticut, under Franklin) set up
a Constitutional Post for inter-colonial mail service. Colonies
funded it by subscription, and net revenues were to be used to
improve the postal service rather than to be paid back to the
subscribers. By 1775, when the Continental Congress met at Philadelphia,
Goddard's colonial post was flourishing, and 30 post offices operated
between Portsmouth, New Hampshire, and Williamsburg.
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CONTINENTAL CONGRESS
After the Boston riots in September 1774,
the colonies began to separate from the mother country. A Continental
Congress was organized at Philadelphia in May 1775 to establish
an independent government. One of the first questions before the
delegates was how to convey and deliver the mail.
Benjamin Franklin, newly returned from England, was appointed
chairman of a Committee of Investigation to establish a postal
system. The report of the Committee, providing for the appointment
of a postmaster general for the 13 American colonies, was considered
by the Continental Congress on July 25 and 26. On July 26, 1775,
Franklin was appointed Postmaster General, the first appointed
under the Continental Congress; the establishment of the organization
that became the United States Postal Service nearly two centuries
later traces back to this date. Richard Bache, Franklin's son-in-law,
was named Comptroller, and William Goddard was appointed Surveyor.
Franklin served until November 7, 1776. America's present
Postal Service descends in an unbroken line from the system he
planned and placed in operation, and history rightfully accords
him major credit for establishing the basis of the postal service
that has performed magnificently For the American people.
Article IX of the Articles of Confederation , ratified in
1781, gave Congress "The sole and exclusive right and power
.. establishing and regulating post offices from one State to
another . .. and exacting such postage on papers passing through
the same as may be requisite to defray the expenses of the said
office . . .." The first three Postmasters General -- Benjamin
Franklin, Richard Bache, and Ebenezer Hazard -- were appointed
by, and reported to, Congress. Postal laws and regulations were
revised and codified in the Ordinance of October 18, 1782.
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THE POST OFFICE DEPARTMENT
Following the adoption of the Constitution
in May 1783, the Act of September 22, 1789 (1 Stat. 70), temporarily
established a post office and created the Office of the Postmaster
General. On September 26, 1783, George Washington appointed Samuel
Osgood of Massachusetts as the first Postmaster General under
the Constitution. At that time there were 75 post offices and
about 2,000 miles of post roads, although as late as 1780 the
postal staff consisted only of a Postmaster General, a Secretary/Comptroller,
three surveyors, one Inspector of Dead Letters, and 26 post riders.
The Postal Service was temporarily continued by the Act of
August 4, 1730 (1 Stat. 178), and the Act of March 3, 1731 (1
Stat. 218). The Act of February 20, 1732, made detailed provisions
for the Post Office. Subsequent legislation enlarged the duties
of the Post Office, strengthened and unified its organization,
and provided rules and regulations for its development.
Philadelphia was the seat of government and postal headquarters
until 1800. When the Post Office moved to Washington, DC, in that
year, officials were able to carry all postal records, Furniture,
and supplies in two horse-drawn wagons.
In 1823, upon the invitation of President Andrew Jackson,
William T. Barry of Kentucky became the first Postmaster General
to sit as a member of the President's Cabinet. His predecessor,
John McLean of Ohio, began referring to the Post Office, or General
Post Office as it was sometimes called, as the Post Office Department,
but it was not specifically established as an executive department
by Congress until June 8, 1872 (17 Stat. 284-4).
Around this period, in 1830, an Office of Instructions and
Mail Depredations was established as the investigative and inspection
branch of the Post Office Department. The head of that office,
P. S. Loughborough, is considered the first Chief Postal Inspector.
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The Postal Role In U.S. Development
Between the Revolutionary period and the first World War,
United States postal officials applied themselves to improving
transportation of the mails. From those early days to the present,
the Postal Service has helped develop and subsidize every new
mode of transporta- tion in the United States. The postal role
was a natural one; apart from postal employees themselves, transportation
was the single most important element in mail delivery, literally,
the legs of communication.
Even when the general public was skeptical or fearful of a
new means of transportation, postal officials experimented with
inventions that offered potential for moving the mail faster,
occasionally suffering embarrassment, ridicule, or even abuse
in the process. As mail delivery evolved from foot to horseback,
stagecoach, steamboat, railroad, automobile, and airplane, with
intermediate and overlapping use of balloons, helicopters, and
pneumatic tubes, mail contracts ensured the income necessary to
build the great highways, rail lines, and airways that eventually
spanned the continent.
By the turn of the 19th century, the Post Office Department
had purchased a number of stagecoaches for operation on the nation's
better post roads -- a post road being any road on which the mail
traveled -- and continued to encourage new designs to improve
passenger comfort and carry mail more safely.
Ten years before waterways were declared post roads in 1823,
the Post Office used steamboats to carry mail between post towns
where no roads existed.
In 1831,when steam-driven engines traveling at the unconscionable
speed of 15 miles an hour" were denounced as a "device
of Satan to lead immortal souls to hell, railroads began to carry
mail for short distances. By 1836, two years before railroads
were constituted post roads, the Postal Service had awarded its
first mail contract to the railroads.
As early as 1896, before many people in the United States
were aware of a new mode of transportation that would eventually
supplant the horse and buggy, the Post Office Department experimented
with the "horseless wagon" in its search for faster
and cheaper carriage of the mails. In its Annual Report for 1899,
the Department announced that it had tested the practicality of
using the automobile to collect mail in Buffalo, New York. In
1901, the Post Office Department entered into its first contract
to carry the mail by automobile between the Buffalo Post Office
and a postal station in the Pan American Exposition grounds. Although
it took 35 minutes to traverse the 4 1/2 miles between the two
offices, the Department professed great satisfaction with the
contract and prepared for similar service on January 1, 1902,
at Minneapolis.
From 1901 to 1914, the Post Office performed all of its vehicle
service under contract. Then, unhappy with exorbitant rates and
frequent frauds uncovered in these accounts, the Department asked
for and received approval from Congress to establish the first
government-owned motor vehicle service at Washington, DC, on October
19, 1914.
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PONY EXPRESS
In the meantime, in the first half of the 19th century, the
population of the United States began to flow steadily into the
newly acquired territories of Louisiana, Oregon, and California.
Wagon trains inched along the old Santa Fe, Mormon, and Oregon
Trails, their passengers often ravaged by ambushes, hunger, disease,
and pestilence.
When gold was discovered in California in 1848, the pioneer
movement quickened, and in that year the Post Office Department
awarded a contract to the Pacific Mail Steamship Company to carry
mail to California. Under this contract, mail traveled by ship
from New York to Panama, moved across Panama by rail, then went
on to San Francisco by ship. It was supposed to take three to
four weeks to receive a letter from the East, but this goal was
seldom achieved.
Some overland mail reached California as early as 1848, if
erratically, via the military through Fort Leavenworth and Santa
Fe. Scheduled overland service for semi-weekly trips began on
September 15, 1858, after the Post Office issued a contract to
the Overland Mail Company stage line of John Butterfield, whose
stages used the 2,800-mile southern route between Tipton, Missouri,
and San Francisco. Although the specified running time was 24
days, cross-country mail often rook months.
Californians felt their isolation keenly. Los Angeles, for
example, learned that California had been admitted to the Union
fully six weeks after the fact. Three years later, in 1853, the
Los Angeles Star somewhat plaintively asked its readers: "Can
somebody tell us what has become of the U. S. mail for this section
of the world! Some four weeks since it has arrived here. The mail
rider comes and goes regularly enough but the mail bags do not.
One time he says the mail is not landed in San Diego; another
time there was so much of it the donkey could not bring it, and
he sent it to San Pedro on the steamer -- which carried it up
to San Francisco. Thus it goes wandering up and down the ocean.
. . ." It was abundantly clear that faster transportation
was needed to the Pacific.
In March 1860, William H. Russell, an American transportation
pioneer, advertised in newspapers as follows: "Wanted: Young,
skinny, wiry fellows not over 18. Must be expert riders willing
to risk death daily. Orphans preferred."
Russell had failed repeatedly to get backing from the Senate
Post Office and Post Roads Committee for an express route to carry
mail between St. Joseph, Missouri -- the westernmost point reached
by the railroad and telegraph -- and California. St. Joseph was
the strategic starting point for the direct 2,000-mile central
route to the West. Except for a few forts and settlements, however,
the route beyond St. Joseph was a vast, unknown land, inhabited
primarily by Native Americans.
Many people believed transportation across this area on a
year-round basis was impossible because of the extreme weather
conditions. Russell, however, thought a route was feasible and
was ready to organize his own express, with or without a mail
contract, to prove it.
As a first step, Russell and his two partners, Majors and
Waddell, formed the Central Overland California and Pike's Peak
Express Company. They built new relay stations and readied existing
ones for use. The country was combed for good horses, animals
hardy enough to challenge deserts and mountains and to withstand
thirst in summer and ice in winter. Riders were recruited hastily
but, before being hired, had to swear on a Bible not to cuss,
fight, or abuse their animals and to conduct them- selves honestly.
Starting on April 3, 1860, the Pony Express ran through parts
of Missouri, Kansas, Nebraska, Colorado, Wyoming, Utah, Nevada,
and California. On an average day, a rider covered 75 to 100 miles.
He changed horses at relay stations, set about 10 or 15 miles
apart, transferring himself and his mochila (a saddle cover with
four pockets or cantinas for mail) to the new mount, all in one
leap.
The first mail by Pony Express via the central route from
St. Joseph to Sacramento took 10 1/2 days, cutting the Overland
Stage time via the southern route by more than half. The fastest
delivery was in March 1861,when President Abraham Lincoln's inaugural
address was carried in 7 days and 17 hours.
From April 1860 through June 1861, the Pony Express operated
as a private enterprise. From July 1, 1861, it operated under
contract as a mail route until October 24, 1861, when the transcontinental
telegraph line was completed, and the Pony Express became a legend.
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RAILWAY MAIL SERVICE
At least three decades before the Pony Express galloped into
postal history, the iron horse" made a formal appearance.
In August 1823, an English-built locomotive, the Stourbridge Lion,
completed the first locomotive run in the United States on the
Delaware and Hudson Canal Company Road in Honesdale, Pennsylvania.
One month later, the South Carolina Railroad Company adopted the
locomotive as its tractive power, and, in 1830, the Baltimore
& Ohio's Tom Thumb, America's first steam locomotive, successfully
carried more than 40 persons at a speed exceeding 10 miles an
hour. This beginning was considered somewhat less than auspicious
when a stage driver's horse outran the Tom Thumb on a parallel
track in a race at Ellicotts Mills, Maryland, on September 18,
1830. Later, however, a steam locomotive reached the unheard-of
speed of 30 miles an hour in an 1831 competition in Baltimore,
and the dray horses used to power the first trains were eased
out.
The Post Office Department recognized the value of this new
mode of transportation for mail as early as November 30, 1832,
when the stage contractors on a route from philadelphia to Lancaster,
Pennsylvania, were granted an allowance of $400 per year "for
carrying the mail on the railroad as far as West Chester (30 miles)
from December 5, 1832." Although the Department apparently
entered into a number of contracts providing for rail transportation
as a part of the stage routes in succeeding years, the Postmaster
General listed only one railroad company as a contractor during
the first six months of 1836, "Route 103(, from Philadelphia
to Mauch Chunk, Pennsylvania.
" After passage of the Act of July 7, 1838, designating
all railroads in the United States as post routes, mail service
by railroad increased rapidly. The Post Office appointed a route
agent to accompany the mails between Albany and Utica, New York,
in 1837. The first route agent was John Kendall, nephew of Postmaster
General Amos Kendall.
In June 1840, two mail agents were appointed to accompany
the mail from Boston to Springfield "to make exchanges of
mails, attend to delivery, and receive and forward all unpaid
way letters and packages received."
At this time, mail was sorted in distributing post offices.
The only mail sent to the agents on the railroad lines was that
intended for dispatch to offices along each route. The route agents
opened the pouches from the local offices, separated the mail
for other local points on the line for inclusion in the pouches
for those offices, and sent the balance into the distributing
post offices for further sorting. Gradually, the clerks began
to make up mail for connecting lines, as well as local offices,
and the idea of distributing all transit mail on the cars slowly
evolved.
The first experiment in distributing U.S. mail in so-called
"post offices on wheels" was made in 1862 between Hannibal
and Sr. Joseph, Missouri, by William A. Davis, postmaster of St.
Joseph. Although this new procedure expedited the connection at
St. Joseph with the overland stage, it was discontinued in January
1863. On August 28, 1864, the first U.S. Railroad Post Office
route was officially established when George B. Armstrong, the
assistant postmaster of Chicago, Illinois, placed a postal car
equipped for general distribution in service between Chicago and
Clinton, Iowa, on the Chicago & Northwestern Railroad. Similar
routes were established between New York and Washington; Chicago
and Rock Island, Illinois; Chicago and Burlington, Illinois; and
New York and Erie, Pennsylvania.
When railway mail service began, mostly letter mail was sorted
on the cars, which were not equipped to distribute other kinds
of mail. By about 1863, other mail, except packages, was sorted
as well.
In 1930, more than 10,000 trains were used to move the mail
into every city, town, and village in the United States. Following
passage of the Transportation Act of 1958, mail carrying passenger
trains declined rapidly. By 1965, only 130 trains carried mail;
by 1970, the railroads carried virtually no First-Class Mail.
On April 30, 1371, the Post Office Department terminated seven
of the eight remaining routes. The lone, surviving railway post
office ran between New York and Washington, D.C., and made its
last run on June30,1377.
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CONFEDERATE POSTAL SERVICE
The Post Office Department of the Confederate States of America
was established on February 21, 1861, by an Act of the Provisional
Congress of the Confederate States. On March 6, 1861, the day
after Montgomery Blair's appointment by President Abraham Lincoln
as Postmaster General of the United States, John Henninger Reagan,
a former U. S. Congressman, was appointed Postmaster General of
the Confederate States of America by Jefferson Davis, President
of the Confederate States.
South Carolina, Mississippi, Florida, Alabama, Georgia, Louisiana,
and Texas already had seceded from the Nation. In the following
months, Virginia, Arkansas, North Carolina, and most of Tennessee
followed suit. Reagan instructed southern postmasters to continue
to render their accounts to the United States as before until
the Confederate postal system was organized. Meanwhile, he sent
job offers to southern men in the Post Office Department in Washington.
Many accepted and brought along their expertise, as well as copies
of postal reports, forms in use, postal maps, etc.
In May 1861, Reagan issued a proclamation stating that he
would officially assume control of the postal service of the Confederate
States on June 1, 1861. Postmaster General Blair responded by
ordering the cessation of United States mail service throughout
the South on May 31, 1861.
Although an able administrator headed the Confederate Post
Office Department, its mail service was continuously interrupted.
Through a combination of pay and personnel cuts, postage rate
increases, and the streamlining of mail routes, Reagan eliminated
the deficit that existed in the postal service in the South. But
blockades and the invading army from the North, as well as a growing
scarcity of postage stamps, severely hampered postal operations.
The resumption of federal mail service in the southern states
took place gradually as the war came to an end. By November 15,
1865, 241 mail routes had been restored in southern states; by
November 1, 1866, 3,234 post offices out of 8,902 were returned
to federal control in the South.
Postmaster General Reagan was arrested at the end of the war
but later was pardoned and eventually made it back to Congress,
where he became chairman of the Committee on Post Offices and
Post Roads.
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FREE CITY DELIVERY
In the early part of the 13th century, envelopes were not
used. Instead, a letter was folded and the address placed on the
outside of the sheet. The customer had to take a letter to the
post office to mail it, and the addressee had to pick up the letter
at the post office, Unless he or she lived in one of about 40
big cities where a carrier would deliver it to the home address
for an extra penny or two.
Although postage stamps became available in 1847, mailers
had the option of sending their letters and having the Recipients
pay the postage until 1855, when prepayment became compulsory.
Previously, if the addressees refused to accept the letter --
and they often did -- the Post Office's labor and delivery costs
were never recovered.
Street boxes for mail collection began to appear in large
cities by 1858. In 1863, free city delivery was instituted in
49 of the country's largest cities. By 1830, 454 post offices
were delivering mail to residents of United States cities. It
was not Until the turn of the century, however, that free delivery
came to farmers and other rural residents.
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Rural Free Delivery
Today it is difficult to envision the isolation that was the lot of farm families in
early America. In the days before telephones, radios, or televisions
were common, the farmer's main links to the outside world were
the mail and the newspapers that came by mail to the nearest post
office. Since the mail had to be picked up, this meant a trip
to the post office, often involving a day's travel, round-trip.
The farmer might delay picking up mail for days, weeks, or even
months until the trip could be coupled with one for supplies,
food, or equipment.
John Wanamaker of Pennsylvania was the first Postmaster General
to advocate rural free delivery (RFD). Although funds were appropriated
a month before he left office in 1893, subsequent Postmasters
general dragged their feet on inaugurating the new service so
that it was 1896 before the first experimental rural delivery
routes began in West Virginia, with carriers working out of post
offices in Charlestown, Halltown, and Uvilla.
Many transportation events in postal history were marked by
great demonstrations: the Pony Express, for example, and scheduled
airmail service in 1918. The West Virginia experiment with rural
free delivery, however, was launched in relative obscurity and
in an atmosphere of hostility. Critics of the plan claimed it
was impractical and too expensive to have a postal carrier trudge
over rutted roads and through forests trying to deliver mail in
all kinds of weather.
In 1926 an airmail pilot received the first Harmon Trophy
for advancing aviation. On February 2, 1925, Congress passed a
law "to encourage commercial aviation and to authorize the
Postmaster General to contract for mail service." The Post
Office immediately invited bids for its routes by commercial aviation.
By the end of 1926, 11 out of 12 contracted airmail routes were
operating. The first commercial airmail night in the United States
occurred on February 15, 1926. As commercial airlines rook over,
the Post Office Department transferred its lights, airways, and
radio service to the Department of Commerce, including 17 fully
equipped stations, 89 emergency landing fields, and 405 beacons.
Terminal airports, except those in Chicago, Omaha, and San Francisco,
which were government properties, were transferred to the municipalities
in which they were located. Some planes were sold to airmail contractors;
others were transferred to interested government departments.
By September 1, 1927, all airmail was carried under contract.
Charles I. Stanton, an early airmail pilot who later headed
the Civil Aeronautics Administration, said about those early days
of scheduled airmail service: "We planted four seeds . .
. . they were airways, communications, navigation aids, and multi-engined
aircraft. Not all of these came full blown into the transportation
scene; in fact, the last one withered and died and had to be planted
over again nearly a decade later. But they are the cornerstones
on which our present world-wide transport structure is built,
and they came, one by one, out of our experience in daily, uninterrupted
flying of the mail."
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ZIP Code
The change in character of the mail, the tremendous increase
in mail volume, and the revolution in transportation, coupled
with the steep rise in manpower costs, made adoption of modern
technology imperative and helped produce the ZIP (Zoning Improvement
Plan) Code.
Despite the growing transport accessibility offered by the
airlines, the Post Office Department in 1930 still moved the bulk
of its domestic mail by rail, massing, re-sorting, and redistributing
it for long distance hauling through the major railroad hubs of
the nation. More than 10,000 mail-carrying trains crisscrossed
the country, moving round the clock into virtually every village
and metropolitan area.
The railroads' peak year may have been 1930. By 1963, fewer
trains, making fewer stops, carried the mail. In these same years,
1930-1963, the United States underwent many changes. It suffered
through a prolonged and paralyzing depression, fought its second
World War of the 20th century, and moved from an agricultural
economy to a highly industrial one of international pre-eminence.
The character, volume, and transportation of mail also changed.
The social correspondence of the earlier century gave way, gradually
at first, and then explosively, to business mail. By 1963, business
mail constituted 80 percent of the total volume. The single greatest
impetus in this great outpouring of business mail was the computer,
which brought centralization of accounts and a growing mass of
utility bills and payments, bank deposits and receipts, advertisements,
magazines, insurance premiums, credit card transactions, department
store and mortgage billings, and payments, dividends, and Social
Security checks traveling through the mail.
In June 1962, the Presidentially appointed Advisory Board
of the Post Office Department, after a study of its overall mechanization
problems, made several primary recommendations. One was that the
Department give priority to the development of a coding system,
an idea that had been under consideration in the Department for
a decade or more.
Over the years, a number of potential coding programs had
been examined and discarded. Finally, in 1963, the Department
selected a system advanced by department officials, and, on April
30, 1963, Postmaster General John A. Gronouski announced that
the ZIP Code would begin on July 1, 1963.
Preparing for the new system was a major task involving realignment
of the mail system. The Post Office had recognized some years
back that new avenues of transportation would open to the Department
and began to establish focal points for air, highway, and rail
transportation. Called the Metro System, these transportation
centers were set up around 85 of the country's larger cities to
deflect mail from congested, heavily traveled city streets. The
Metro concept was expanded and eventually became the core of 552
sectional centers, each serving between 40 and 150 surrounding
post offices.
Once these sectional centers were delineated, the next step
in establishing the ZIP Code was to assign codes to the centers
and the postal addresses they served. The existence of postal
zones in the larger cities, set in motion in 1943, helped to some
extent, but, in cases where the old zones failed to fit within
the delivery areas, new numbers had to be assigned.
By July 1963, a five-digit- code had been assigned to every
address throughout the country. The first digit designated a broad
geographical area of the United States, ranging from zero for
the Northeast to nine for the far West. This was followed by two
digits that more closely pinpointed population concentrations
and those sectional centers accessible to common transportation
networks. The final two digits designated small post offices or
postal zones in larger zoned cities.
ZIP Code began on July 1, 1963, as scheduled. Use of the new
code was not mandatory at first for anyone, but, in 1967, the
Post Office required mailers of second- and third-class bulk mail
to presort by ZIP Code. Although the public and mailers alike
adapted well to its use, it was not enough.
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Postal Reform
By the mid-1960s, the Post Office Department was in deep trouble.
Years of financial neglect and fragmented control had finally
impaired its ability to function in terms of facilities, equipment,
wages, and management efficiency, as well as in terms of the highly
subsidized rates that existed on all classes of mail -- rates
that for many years bore little relation to costs.
In 1966, the Chicago Post Office ground to a virtual stop
under a logjam of mail. At a hearing in 1967, Oklahoma Congressman
Tom Steed, chairman of the House Appropriations Subcommittee on
Treasury-Post Office, stated the case for postal reform while
questioning Postmaster General Lawrence O'Brien. The Congressman
asked:
"Would this be a fair summary -- that at the present
time, as manager of the Post Office Department, you have no control
over your workload; over the rates or revenue; over the pay rates
of the employees that you employ; you have very little control
over the conditions of the service of these employees; you have
virtually no control, by the nature of it, of your physical facilities;
and you have only a limited control, at best, over the transportation
facilities that you are compelled to use -- all of which adds
up to a staggering amount of no control in terms of the duties
you have to perform?"
What Congressman Steed did not articulate was that this total
lack of control by the Postmaster General meant that, in most
cases and except for the ZIP Code, the mail was being handled
virtually in the same way it had been handled 100 years earlier,
despite skyrocketing mail volume.
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Postal Reorganization Act
In May 1969, four months after he became a member of President
Richard Nixon's Cabinet, Postmaster General Winton M. Blount proposed
a basic reorganization of the Post Office Department. The President
asked Congress to pass the Postal Service Act of 1963, calling
for removal of the Postmaster General from the Cabinet and creation
of a self-supporting postal corporation wholly owned by the federal
government.
On March 12, 1970, after extensive hearings, the House Post
Office Committee reported a compromise measure containing postal
reform provisions similar to those proposed by the President and
providing a pay increase for postal employees, but postal employees
called it "too little, too late." Six days later, a
postal work stoppage began and ultimately involved approximately
152,000 postal employees in 671 locations.
The Postmaster General agreed to negotiate with the seven
exclusively recognized unions upon the employees' return to work.
Consequently, the employees went back on the job, and negotiations
began on March 25. On April 2, the negotiating parties announced
they had agreed to recommend to Congress a general wage increase
of six percent, retroactive to December 27, 1963, for all federal
employees, plus an additional eight percent increase for postal
workers that would take effect if the parties could agree on legislation
reorganizing the Post Office Department and if the legislation
could be enacted. Management and the unions agreed to develop
jointly a reorganization plan and, on April 16, 1970, announced
agreement on such a plan.
The agreement was embodied in a legislative proposal and sent
to Congress by President Nixon. The proposal included four basic
provisions enunciated earlier by the Postmaster General as necessary
to reform the postal system: adequate financing authority; removal
of the system from politics, assuring continuity of management;
collective bargaining between postal management and employees;
and the Postal Service's setting rates after an opportunity for
hearings before an impartial rate panel. In addition to the eight
percent pay increase for postal employees, the bill provided for
negotiation of a new wage schedule so employees could reach the
maximum step in grade after no more than 8 years, instead of 21
years.
On August 3, by a roll call vote of 57 to 7, the Senate approved
the conference report on House Resolution 17070, a modified version
of the legislation proposed by the President; three days later,
the House of Representatives approved it. On August 12, 1970,
President Nixon signed into law the most comprehensive postal
legislation since the founding of the Republic, Public Law 91-375.
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United States Postal Service
The Post Office Department was transformed into the United
States Postal Service, an independent establishment of the executive
branch of the Government of the United States. The mission of
the Postal Service remained the same, as stated in Title 39 of
the U. S. Code: "The Postal Service shall have as its basic
function the obligation to provide postal services to bind the
Nation together through the personal, educational, literary, and
business correspondence of the people. It shall provide prompt,
reliable, and efficient services to patrons in all areas and shall
render postal services to all communities.
The new Postal Service officially began operations on July
1, 1971. At that time, the Postmaster General left the Cabinet,
and the Postal Service received:
Title 39, the Postal Reorganization Act, also vested direction
of the powers of the Postal Service in an 11 member Board of Governors.
Nine members (the Governors) are appointed by the President, by
and with the advice and consent of the Senate. They serve staggered
nine-year terms, and no more than five Governors may belong to
the same political party. Governors are chosen to represent the
public interest generally, may not represent specific interests
using the Postal Service, and may be removed only for cause.
The nine Governors appoint the Postmaster General, who is
the chief executive officer of the Postal Service and who serves
at their discretion, and these 10 people select the Deputy Postmaster
General. All are voting members of the Board of Governors, which
directs the exercise of the powers of the Postal Service, reviews
its practices and policies, and directs and controls its expenditures.
The nine Governors alone approve rates and classification changes
following a recommendation by the Postal Rate Commission. The
entire, 11 member Board determines when rates and classification
changes become effective. The Postmaster General appoints all
officers of the Postal Service.
The Postal Reorganization Act also changed the United States
postal system in other ways:
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Postal Mechanization/Early Automation
At the turn of the 20th century, in spite of a burgeoning
mail volume and limited work space, the Post Office Department
relied entirely on antiquated mailhandling operations, such as
the "pigeonhole" method of letter sorting, a holdover
from colonial times. Although crude sorting machines were proposed
by inventors of canceling machines in the early 1900s and tested
in the 1920s, the Great Depression and World War-II postponed
widespread development of mechanization until the mid-1950s. The
Post Office Department then took major steps toward mechanization
by initiating projects and awarding contracts for the development
of a number of machines and technologies, including letter sorters,
facercancelers, automatic address readers, parcel sorters, advanced
tray conveyors, flat sorters, and letter mail coding and stamp-tagging
techniques.
As a result of this research, the first semi-automatic parcel
sorting machine was introduced in Baltimore in 1956. A year later,
a foreign-built multiposition letter sorting machine (MPLSM),
the Transorma, was installed and tested for the first time in
an American post office. The first American built letter sorter,
based on a 1,000-pocket machine originally adapted from a foreign
design, was developed during the late 1950. The first production
contract was awarded to the Burroughs Corporation for 10 of these
machines. The machine was successfully tested in Detroit in 1953
and eventually became the backbone of letter- sorting operations
during the 1960s and 70s.
In 1959, the Post Office Department also awarded its first
volume order for mechanization to Pitney-Bowes, Inc., for the
production of 75 Mark II facer-cancelers. In 1984, more than 1,000
Mark II and M-36 facer-cancelers were in operation. By 1992, these
machines were outdated and began to be replaced by advanced facer-canceler
systems (AFCS) purchased from ElectroCom L.P. The AFCSs process
more than 30,000 pieces of mail per hour, twice as fast as the
M-36 fecer-cancelers. AFCSs are more sophisticated too: they electronically
identify and separate prebarcoded mail, handwritten letters, and
machine-imprinted pieces for faster processing through automation.
The Department's accelerated mechanization program began in
the late 1960s and consisted of semi-automatic equipment such
as the MPLSM, the single position letter sorting machine (SPLSM),
and the facer-canceler. In November 1965, the Department put a
high-speed optical character reader (OCR) into service in the
Detroit Post Office. This first-generation machine was connected
to an MPLSM frame and read the city/state/ZIP Code line of typed
addresses to sort letters to one of the 277 pockets. Each subsequent
handling of the letter required that the address be read again.
Mechanization increased productivity. By the mid-1970s, however,
it was clear that cheaper, more efficient methods and equipment
were needed if the Postal Service was to offset rising costs associated
with growing mail volume. To reduce the number of mailpiece handlings,
the Postal Service began to develop an expanded ZIP Code in 1978.
The new code required new equipment. The Postal Service entered
the age of automation in September 1982 when the first computer-driven
single-line optical character reader was installed in Los Angeles.
The equipment required a letter to be read only once at the originating
office by an OCR, which printed a barcode on the envelope. At
the destinating office, a less expensive barcode sorter (BCS)
sorted the mail by reading its barcode.
Following the introduction of the ZIP+4 code in 1983, the
first delivery phase of the new OCR channel sorters and BCSs was
completed by mid-1984.
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ZIP + 4
Introduced in 1983, the ZIP+4 code added a hyphen and four
digits to the existing five digit ZIP Code. The first five numbers
continued to identify an area of the country and delivery office
to which mail is directed. The sixth and seventh numbers denote
a delivery sector, which may be several blocks, a group of streets,
a group of post office boxes, several office buildings, a single
high rise office building, a large apartment building, or a small
geographic area. The last two numbers denote a delivery segment,
which might be one floor of an office building, one side of a
street between intersecting streets, specific departments in a
firm, or a group of post office boxes.
On October 1, 1983, the Governors of the Postal Service approved
price incentives for First-Class Mail bearing the ZIP+4 code.
By the end of 1984, 252 OCRs were installed in 118 major mail
processing centers across the country and were processing 24,000
pieces of mail per hour (an average productivity rate of 6,200
pieces per work hour) -- a substantial increase compared to the
1,750 pieces per work hour processed by MPLSMs.
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The Age of Automation
Today, a new generation of equipment is changing the way mail
flows and improving productivity. Multiline optical character
readers (MLOCRs) read the entire address on an envelope, spray
a barcode on the envelope, then sort it at the rate of more than
nine per second. Wide area barcode readers can read a barcode
virtually anywhere on a letter. Advanced facer-canceler systems
face, cancel, and sort mail. The remote barcoding system (RBCS)
provides barcoding for handwritten script mail or mail that cannot
be read by OCRs.
The ZIP+4 code reduced the number of times that a piece of
mail had to be handled. It also shortened the time carriers spent
casing their mail (placing it in order of delivery). First tested
in 1991, the delivery point barcode, which represents an 11 digit
ZIP Code, will virtually eliminate the need for carriers to case
mail because mail will arrive in trays at the delivery post office
sorted in "walk sequence." The MLOCR reads the barcode
and address, then constructs a unique 11 digit delivery point
barcode using the Postal Service's National Directory and the
last two digits of the street address. Then barcode sorters put
the mail in sequence for delivery.
Until now, most of the emphasis in automation has been processing
machine imprinted mail. Still, letter mail with addresses that
were handwritten or not machine-readable had to be processed manually
or by a letter sorting machine. The RBCS now allows most of this
mail to receive delivery point barcodes without being removed
from the automated mailstream. When MLOCRs cannot read an address,
they spray an identifying code on the back of the envelope. Operators
at a data entry site, which may be far from the mail processing
facility, read the address on a video screen and key a code that
allows a computer to determine the ZIP Code information. The results
are transmitted back to a modified barcode sorter, which pulls
the 11-digit ZIP Code information for that item, and sprays the
correct barcode on the front of the envelope. The mail then can
be sorted within the automated mailstream.
Letter mail represents approximately 70 percent of the Postal
Service's total mail volume, so development of letter mail equipment
has received the most attention. In addition to letter-mail processing,
Postal Service is taking steps to automate mail-forwarding systems
and the processing of flats and parcels. The Postal Service also
has accelerated installation of automated equipment in lobbies
to serve customers better. "The backbone of this effort is
the integrated retail terminal (IRT), a computer that incorporates
an electronic scale. It provides information to customers during
a transaction and simplifies postal accounting by consolidating
data. Postage validation imprinters have been attached to the
IRTs to produce a self-sticking postage label that has a barcode
for automated processing.
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the Descent into Grand Canyon,
1970 MULE MAIL HIGH TECH, THEN LOW TREK
The sign on the only cafe in town reads "No Fries 'Til
Mail." Life in the community of Supai, Arizona, literally
survives on its mail -- and eats more mail than it reads. Arguably
the most remote mail route in the country, the Supai route is
the last mule train delivery in the United States. The route brings
everything from food to furniture to the tiny Havasupai Indian
Reservation, consisting of 525 tribal members who live deep below
the south rim of the Grand Canyon. The only way in and out of
Supai is an eight-mile trail on foot, mule, or horseback. The
first two miles of the trail consist of a dizzying series of switchbacks
that careen along the red rock cliffs of the Grand Canyon's shale
formation. Helicopters and air drops are impractical here, so
the mule train makes the three- to five-hour trip five days a
week, even through wind and rain. During a typical week, more
than a ton of mail is sent via the mules, with each animal carrying
a cargo of 200 pounds.
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Competition and Change
Despite improved technology, the Postal Service faced mounting
financial and competitive pressures. Following a decade of prosperity
in the 1980s that saw a dramatic increase in mail volume, the
nation entered a period of slower economic growth in the 1990s.
Bankruptcies, consolidations, and a general restructuring of the
marketplace reduced the flow of business mail. In 1991, overall
mail volume dropped for the first time in 15 years. The following
year, volume rose only slightly, and the Postal Service narrowly
avoided the first back-to-back declines in mail volume since the
Great Depression.
Competition grew for every postal product. The rise of fax
machines, electronic communications, and other technologies offered
alternatives for conveying bills, statements, and personal messages.
Entrepreneurs and publishing companies set up alternate delivery
networks in an attempt to hold down the costs of delivering magazines
and newspapers. Many third-class mailers, finding their mailing
budgets reduced and their postage rates increased higher than
expected, began shifting some of their expenditures to other forms
of advertising, including cable television and telemarketing.
Private companies continued to dominate the market for the urgent
delivery of mail and packages.
To become more competitive, the Postal Service began to change
and restructure. In 1990, the Postal Service awarded two contracts
to private firms that now independently measure First-Class Mail
service and customer satisfaction. The Postal Service also began
working more closely with customers to identify ways to better
meet their needs and expanded customer conveniences such as stamps
on consignment. With the help of business mailers, the Postal
Service continued support for rates reflecting customer work-sharing
features, many tied to automation, to give customers more flexibility.
At the same time, the Postal Service began implementing Customer
Advisory Councils, groups of citizens who volunteered to work
with local postal management on postal issues of interest to the
community. By the summer of 1993, 500 Advisory Councils were in
place.
In the summer of 1992, under the leadership of newly appointed
Postmaster General Marvin Runyon, the Postal Service intensified
its drive for competitiveness. After consulting with mailers,
the Governors of the Postal Service, postal employees and their
representatives, and Congress, Runyon set a 120-day agenda to
reduce bureaucracy and overhead, to improve service and customer
satisfaction, and to stabilize postage rates.
To help accomplish these goals, the Postal Service created
a new organizational structure, starting at the top. The Postal
Service reduced the officer corps by nearly one-half, eliminated
layers of management to speed decision-making, and trimmed overhead
positions by nearly one quarter, or 30,000 positions. By offering
early-out retirements and other incentives, the Postal Service
reduced overhead without layoffs or furloughs.
Throughout the country, the five regions and 73 field divisions
were replaced by 10 areas, each with a manager for Customer Services
and a manager for Processing and Distribution. At the local level,
85 Customer Services districts and 350 processing and distribution
plants were established, and a marketing and sales office was
set up in each area. The new structure allowed postal managers
to focus their expertise, improved communications up and down
the line, and empowered employees to meet the needs of their customers.
The Postal Service also took steps to improve service in 1993.
It invested in service improvements in the processing and delivery
of mail at every major postal facility, expanded retail hours,
and developed a more user-friendly Domestic Mail Manual. In cooperation
with business customers, the Postal Service began to develop new
services to meet specific mailer needs and to overhaul and simplify
its complex rate structure. In 1993, it awarded contracts for
two additional external measurement systems, one to survey the
satisfaction levels of business mailers, the other to track service
performance of third class mail.
Postal finances also improved. The restructuring eliminated
some programs, cut costs, brought in new business, and reduced
the Postal Service's projected deficit of more than $2 billion.
This put the organization in a better position to try to hold
rates steady, which means that rates will have remained stable
for four years for the first time since the Postal Service began
operations in July 1971. Furthermore, the independent measurement
surveys already in place indicated that service was as good or
better than ever since the restructuring.
Despite many challenges, the Postal Service plans to draw
on its diverse strengths to become a model for government, a force
to help American businesses be more competitive, and a more effective
communications system that binds the nation together.
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RATES - How Rates Are Set
The Board of Governors of the Postal Service proposes new
rates to the Postal Rate Commission (PRC). This proposal comes
in the form of a formal request accompanied by testimonies and
analyses explaining the need for a rate increase and how the various
rate proposals were developed. The PRC has ten months in which
to render an opinion and a recommended decision to the Governors.
During that ten-month span, the PRC conducts open hearings. In
this process:
The Postal Service answers questions from various interested
parties, such as customers, competitors, and consumer advocates,
about the proposed rates.
The interested parties critique the Postal Service's rate
proposals and offer their own alternatives.
If the PRC does not give a recommended decision to the Postal
Service after ten months, the Postal Service may implement the
proposed rates temporarily.
The Governors have several options after they receive the
PRC's recommended decision.
They may accept the recommended decision and, with the other
two members of the Board, order new rates into effect on a specific
date.
They may reject the PRC's recommended decision and return
it to the PRC for reconsideration. Current rates stay in effect.
They may allow the recommended decision under protest; acting
with the other members of the Board, order the new rates into
effect on a specific date; and return the decision to the PRC
for reconsideration or appeal the decision to the courts.
Finally, the Governors can modify the Commission's second
or reconsidered decision by unanimous vote if they determine that
the recommended rates yield insufficient revenue.
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Postal Rate Commission
The Postal Rate Commission is a five-member independent agency
created by the Postal Reorganization Act of August 12, 1970, as
amended by the Postal Reorganization Act Amendment of 1976 (90
Stat. 1303), approved September 24, 1976. The Postal Rate Commission
acts upon requests from the Postal Service or in response to complaints
filed by interested parties. It's major responsibilities are to
submit recommended decisions to the Postal Service on postage
rates and fees and mail classifications; issue advisory opinions
to the Postal Service on proposed nationwide changes in postal
services; submit recommendations for changes in the mail classification
schedule; and receive, study, and issue recommended decisions
and reports to the Postal Service on complaints from the mailing
public about rates, classifications, services, and the closing
or consolidation of small post offices.
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STAMPS Citizens' Stamp Advisory Committee
The Postal Service is proud of its role in portraying the
American experience to a world audience through postage stamps
and postal stationary.
Almost all subjects chosen to appear on United Stares stamps
and postal stationery are suggested by the public, which submits
proposals on thousands of different topics. Established in 1957
to provide the Postal Service with a "breadth of judgment
and depth of experience in various areas that influence subject
matter, character, and beauty of postage stamps," the Citizens'
Stamp Advisory Committee has the imposing task of evaluating the
merits of each proposal.
The Committee's primary goal is to select subjects that are
both interesting and educational. For recommendation to the Postmaster
General, who decides which stamps will be issued. Besides recommending
25 to 40 new subjects for commemorative stamps each year, the
Committee also recommends subjects for the extensive line of regular
stamps. When recommending subjects, the Committee thinks of stamp
collectors as well as all citizens and looks for stamp subjects
that will stand the test of time, be consistent with public sentiment,
and have broad national appeal.
Committee members are appointed by and serve at the pleasure
of the Postmaster General. Committee membership ranges from 12
to 15 members, who have a wide range of educational, artistic,
historical, and professional expertise. Proposals are submitted
at least three years before the proposed date of issue to allow
sufficient time for consideration and design production, if approved.
The members also review and provide guidance on artwork and
designs for stamps.
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THE FIRST COMMEMORATIVE STAMPS
Postmaster General John Wanamaker stirred up quite a commotion
back in 1893 when he issued the nation's first commemorative postage
stamps. He was rebuked by a congressional joint resolution that
protested the "unnecessary stamps. Wanamaker, an astute businessman,
defended his actions by saying that the commemorative stamps could
become money-makers. History proved him right.
The controversial first commemorative stamps were the Columbian
Exposition Issue. Printed by the American Bank Note Company, the
stamps were issued to commemorate the World Columbian Exposition
held in Chicago, Illinois, from May 1 to October 30, 1893. The
stamps celebrated the 400th anniversary of Christopher Columbus's
voyage to the New World.
The series consisted of 15 stamps with face values ranging
from one cent to five dollars. Each bore the dates 1492 and 1892.
Postmaster General Wanamaker added a 16th, eight-cent stamp to
the series when the fee for registering a letter was reduced from
10 cents.
The stamps were immensely popular with collectors and customers,
but critics denounced them. The designs were based on paintings
by various artists who visualized Columbus differently. The one-cent
Columbian showed Columbus clean-shaven, spying land from aboard
his ship. The two-cent, taken from the Landing of Columbus painting
in the Rotunda of the Capitol in Washington, D.C., showed him
landing, presumably a few hours later, with a full beard. These
discrepancies were quickly pointed out.
Even the denominations of the stamps were condemned. Because
First-Class postage was only two cents per ounce and only four
pounds could be mailed, the Chicago Tribune pointed out that even
with the addition of the eight-cent stamp for registration fees,
the most that could be spent on anything mailed First-Class was
$1.36. This made the two-, three-, four-, and five-dollar Columbian
stamps useless for mailing. Further, the only way to get the full
value for five five-dollar Columbian would be to mail a 62-pound,
eight-ounce package of books at the book-rate class of postage.
Wanamaker replied that regular stamps also were available
and that nobody had to buy the Columbians. Further, some people
did mail packages of books abroad using the First-Class stamps.
To show his confidence in the stamps, Postmaster General Wanamaker
spent $10,000 of his own money to buy 5,000 of the two-dollar
stamps and put them in his safe as an investment. The stamps,
still in the safe when Wanamaker died in 1926, were valued at
$4.50 each.
In spite of the criticism, the new Columbian stamps were a
sensation. Hundreds of people stood in line at the Columbian Exposition
and elsewhere to buy the stamps. Two billion commemorative Columbian
stamps were sold for 40 million dollars and were credited as a
factor in the Exposition's success.
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